Damage and Travel Protection

Protect your property against damage and simplify management.

Plus give guests the option to purchase travel protection so they can book your vacation rental home with confidence.

Here's What Damage Protection Can Do:

  • Covers repair and replacement costs of damaged items by renters with coverage amounts up to $3,000.
  • Eliminates the need to collect large security deposits and refund them at check-out.
  • File claims online through an easy to use dashboard.

Here's What Travel Protection Can Do:

  • Standard Protection: Protects 100% of guest reservation investments in case of cancellation, delay or interruption for 30 covered reasons including: illness, injury, natural disasters, or travel delays.
  • Enhanced Protection: "Cancel For Any Reason" Travel Protection option is also available which includes all the coverage of Standard Protection plus 60% reimbursement of guest reservation investments for non-covered reasons.
  • Reassures guests and enhances their trip planning confidence so you can receive more bookings.

Easy Claim Process

Claims can be made online or over the phone and instructions are included with the policy documents delivered when coverage is opened. Damage protection claims are payable to the vacation rental manager directly, and travel claims are payable directly to the guest.

Frequently Asked Questions About Damage & Travel Protection

Both Damage & Travel Protection are paid for by the guest. Coverage for damage protection is for the rental, whereas coverage for travel protection is for the guest's reservation investment. Coverage is billed at the time the reservation order is reviewed and approved by the vacation rental manager.

Damage protection claims are paid for reimbursement costs to the property manager whereas travel protection claims are payable to the guest.

The property manager has 15 days after check-out to find and report damage to the rental property and 45 days to resolve the issue and gather documentation (receipts, photos, et cetera) of damaged or stolen property. Claims are adjudicated within 7 days and then paid by check to the property manager.

For Damage Protection, a link is provided inside your VacationRentalDesk.com member dashboard to file a claim. The process is simple and straightforward and will ask you for descriptions as well as photos, receipts, and a police report of the damaged or stolen items.

For Travel Protection, the guest can follow a link provided in their coverage documents, which are emailed to them after coverage is opened.

No, travel protection is available for U.S. and Canadian residents only. In addition, enhanced travel protection is not available at this time for the residents of New Hampshire, New York, Washington state, and the province of Quebec.