Frequently Asked Questions About Damage & Travel Protection
Both Damage & Travel Protection are paid for by the guest. Coverage
for damage and liability protection is for the vacation rental home,
whereas coverage for travel protection
is for the guest's reservation investment. Coverage is billed at the time
the reservation order is reviewed and approved by the vacation rental manager.
Damage and liability protection claims are paid for reimbursement costs to the
property manager whereas travel protection claims
are payable to the guest.
The property manager has 15 days after check-out to find and report damage
to the rental property and 45 days to resolve the issue and gather documentation (receipts,
photos, et cetera) of damaged or stolen property.
Claims are adjudicated within 7 days and then paid by check to the property manager.
For Damage and liability protection, a link is provided inside your VacationRentalDesk.com
member dashboard to file a claim.
The process is simple and straightforward and will ask you for descriptions as well as
photos, receipts, and a police report if necessary of any damaged or stolen items.
For Travel Protection, the guest can follow a link provided in their coverage documents, which
are emailed to them after coverage is opened.
No, travel protection is available for U.S. and Canadian residents only.
In addition, enhanced travel protection
is not available at this time for the residents of New Hampshire, New York, Washington state, and the province